Refund Policy
Last updated: June 2026
At TreadFitPro, every item is authenticated and condition-graded before it ships. We stand behind our authentication process and want every buyer to shop with confidence. Please read this policy carefully before purchasing.
Quick Summary
Eligible for Return
- Item found to be inauthentic after delivery
- Item significantly different from listing description
- Item arrives damaged or with undisclosed defects
- Wrong item shipped
Not Eligible for Return
- Change of mind / buyer's remorse
- Size exchange requests
- Condition issues clearly disclosed in the listing
- Items returned without prior approval
- Items returned worn, used, or in altered condition
1. Return Window
You have 3 days (72 hours) from the date of confirmed delivery to contact us if you believe your item qualifies for a return under this policy.
After 3 days, all sales are considered final. This window is short because we sell pre-owned items — condition does not change in transit, and we need to be able to re-authenticate and relist returned items promptly.
2. Authentication Guarantee
If an item you purchased from TreadFitPro is found to be inauthentic — verified by a credible independent authentication service — we will issue a full refund including original shipping costs, no questions asked.
This is our core guarantee and the foundation of how we operate. We have never knowingly sold an inauthentic item and stand fully behind our authentication process.
3. Condition Disputes
Every listing includes a condition grade and detailed condition notes. If your item arrives with damage or defects that were not disclosed in the listing, you are eligible for a return.
If the condition issue was clearly described in the listing (e.g. "light creasing on toe box" or "minor scuff on heel"), this does not qualify as a return reason — please review listings carefully before purchasing, and contact us with any questions before you buy.
4. How to Request a Return
Email support@treadfitpro.com with your order number and reason for return.
Attach clear photos of the item showing the issue — all angles, close-ups of any problem areas, and the original packaging.
Our team will review your request within 1–2 business days and respond with next steps. Do not ship the item back before receiving written approval — unapproved returns will not be accepted.
If approved, we will provide a prepaid return shipping label (for US orders). The item must be shipped back within 3 business days of approval, in the same condition it was received.
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method.
5. Refund Amount
| Return Reason | Refund Amount | Return Shipping |
|---|---|---|
| Item found inauthentic | Full refund + original shipping | Prepaid label provided (US) / reimbursed (Canada) |
| Item not as described / undisclosed damage | Full item refund | Prepaid label provided (US) / reimbursed (Canada) |
| Wrong item shipped | Full refund + original shipping | Prepaid label provided |
| Item arrives damaged in transit | Full refund or replacement | Carrier claim filed — no return needed |
6. Exchanges
We do not offer size or style exchanges. Because every item is a unique pre-owned unit, we cannot guarantee a different size or colorway will be available. If you need a different size, we recommend placing a new order for the correct size and initiating a return only if your order qualifies under this policy.
7. Final Sale Items
Items marked "Final Sale" in the listing are not eligible for returns or refunds under any circumstances except authentication disputes. Final Sale items are clearly labeled at time of purchase.
8. Canadian Orders
For Canadian buyers, return shipping costs will be reimbursed (up to a reasonable amount) for approved returns. Any duties or taxes paid on import are the responsibility of the buyer and are not refundable by TreadFitPro — you may be able to claim a duties refund directly from the Canada Border Services Agency (CBSA) for returned goods.
9. Contact Us
For all return and refund inquiries, reach our team at:
📧 Email: support@treadfitpro.com
We respond within 1–2 business days. Please include your order number in all communications.
